Multi-Vendor Support Services (MVSS) enable companies to provide support services to more than one product of other manufacturers as well as their own products. For example, system vendors, such as IBM, independently provide support services for products they do not manufacture, whereas Dell and HP provide support services for their own products, as well as, for other companies products.
rising maintenance costs of OEM services, rapidly changing in the IT infrastructure, reducing IT support and maintenance complexities. Moreover, growing use of centralized support services and growing need for new levels of support services are other factors driving forces for the market.
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Oracle, IBM, Citrix, Citycomp, Service Express, ONX, Hitachi, Dell, HP, Microsoft
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